Privacy Policy

About this policy

This privacy policy explains how UK Women's Hair Loss Clinic collects, uses and protects the personal information you provide through this website. UK Women's Hair Loss Clinic is a trading name of The Hair Loss Clinic (NW) Limited, part of UK Hair Transplant Clinics.

We are committed to protecting your privacy. Any personal information you provide will only be used in accordance with this policy and applicable data protection law, including the UK GDPR and the Data Protection Act 2018. We may update this policy from time to time by updating this page. This version is effective from September 2026.

Who we are

The data controller is The Hair Loss Clinic (NW) Limited, trading as UK Women's Hair Loss Clinic, Pure Offices, 600 Lakeview, Lakeside Drive, Warrington, WA1 1RW. For any data protection query you can call us on 0800 0430993 or email enquiries@ukhairtransplantclinics.co.uk.

What we collect

We may collect the following information:

• your name
• contact details, including email address and phone number
• information you choose to share about your hair loss or area of concern when you contact us or request a consultation
• information about how you use our website, collected through cookies and analytics

As a healthcare provider, some of the information you choose to share with us (for example about your hair loss or health) may be special category data. We only collect this where you provide it, and we handle it with additional care.

How we use your information

We use your information to respond to your enquiry and arrange your free consultation, to provide and improve our services, to keep internal records, and to contact you about your enquiry or appointment. Our lawful bases for processing are your consent and our legitimate interest in responding to enquiries and providing our services. We will only send you marketing where you have agreed to receive it, and you can opt out at any time.

How long we keep your information

We keep your personal information only for as long as necessary for the purposes set out above, or as required to meet our legal and regulatory obligations, after which it is securely deleted.

Security

We are committed to keeping your information secure. We have put in place appropriate physical, electronic and managerial measures to safeguard and secure the information we collect.

How we use cookies

Our website uses cookies. A cookie is a small file placed on your device that helps us understand how the site is used so that we can improve it. When you first visit, our cookie consent tool lets you accept or decline non-essential cookies, and you can change your preferences at any time. You can also control cookies through your browser settings, though disabling some cookies may affect how the website works.

Links to other websites

Our website may contain links to other websites of interest. Once you leave our site using these links, we have no control over those websites and cannot be responsible for the protection or privacy of any information you provide there. Those sites are governed by their own privacy policies.

Your rights and controlling your information

Under data protection law you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to its processing, and to withdraw consent at any time. To exercise any of these rights, or if you believe any information we hold is incorrect or incomplete, please contact us using the details above and we will respond promptly.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

Complaints

If you have a concern about how we handle your personal information, please contact us first so that we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.